OSS and BSS services play a key role in the day-to-day operations of telecom operators. While BSS performs management of orders, customers and revenue; OSS is responsible for core process-related tasks like service delivery, network management and provisioning along with order fulfillment. However, the role of both these quintessential telecom systems has evolved considerably in the recent past. An increase in the number of services and subscribers has compelled telcos to look for telecom billing systems that can scale both vertically and horizontally.

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