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CareTel Software - Telecom Billing Services
CareTel
Your partner in Telecom Billing Realms.
As a prepaid service operator, the crux of the business lies in how advanced you are and we deliver right that - the advanced technology with utmost flexibility through our software CareTel.
IVR Services
Any agent can access the information associated with a customer and the services he has subscribed for. This includes information like payments made, commission reports, latest service orders and account information.

Our software offers an economical and competent option to streamline the customer service calls with our IVR system. We provide you with IVR services that lessen the burden of your customer service team. This helps you save your valuable time. Our services handle both simple as well as technical calls. The system is cost-effective and robust. It also provides round-the-clock facility to your customers to make payments through credit cards.

A customer can use the platform for various functions like making inquiries about the future payments, regular information about payments, balance check as well as many other things. Our outbound services minimize the efforts needed for setting up outbound calls. You can do the work in less than half an hour. Moreover, the outbound IVR system also helps you to set reminders, payments for past dues and welcome calls.

Our comprehensive IVR services facilitate an increase in your ROI by improving customer satisfaction rates. It hardly takes any time to combine our IVR services with your phone systems. Moreover, it is even easier to transfer calls to the selected phone numbers. Besides this, the system also shows upgrades and updates to help a customer to check his status both in his module as well as agent's module.
Go Paperless
A customer can view his bills online. This helps in saving paper. However, a note is sent to the customer at his address if the e-mail sent to him bounces back many times.