Support

We work to make customer experience-an elated one. We are committed to bring the best of support, and technical assistance to ensure timely resolution of any support problem or troubleshooting issues. We also assure that no pending supporting task or backlog faces us, and just in case, we have enabled easy tracking of pending tasks, modifications in configurations and customizations, if any. Our support team holds the credit of making us one of the reputed and best global telecom OSS services providers with one of the highest customer appreciation and referral rates.

Our Dedicated Account Manager
We assign a single point of contact – our dedicated project manager for troubleshooting problems to streamline the entire process.

The list of tasks handled by our project manager:

Support Hours
Our Live and Online support is available 24/7 @ 365 days throughout the weekends and in nights as well. In case, we are on holidays, we will let you know in advance.

Tracking System
Our tracking system is a composition of online tools and comes along with the installation set up of CareTel. With this, clients can figure out issues in support services and pending tasks.

The scope of tracking system encompasses:

Online Support
Our online support facilitates the usage and utilization of our software CareTel. It comprises all the online training and education base for CareTel users in varied forms such as articles, ehow, FAQs, tips and webinars.

The users just need to log in and then, they can stay for hours and spend time to know the system entirely. They can know how to use the latest features, and configure the software. It is real simple and user can navigate through various sections easily.